Privacy Policy

This Privacy Policy explains how STRONGHOLD ENGINEERS PTY LTD (ABN 19 624 104 856) collects, holds, uses and discloses personal information through its website, enquiries, inspection bookings and engineering services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Depending on how you interact with us, we may collect your name, email address, telephone number, company or organisation, project or property address, project details, enquiry content, booking information, correspondence and other information you choose to provide.

When you use our website, technical information such as browser type, device information, IP address, pages viewed and basic analytics data may also be collected by us or our website service providers.

We may collect personal information directly from you through website forms, booking workflows, email, telephone, meetings and project communications. We may also receive information from a client, builder, architect, consultant, property owner or other project participant where this is reasonably necessary for our work.

We may use personal information to respond to enquiries, prepare proposals, manage bookings and inspections, deliver engineering services, communicate about projects, administer client relationships, issue or manage invoices where applicable, maintain business records, improve our services and website, and meet legal or professional obligations.

We do not use personal information for unrelated purposes unless permitted by law or with your consent where required.

We may disclose personal information to professional advisers, contractors and technology providers that support our website, communications, document management, business systems, payments, accounting or service delivery, but only where reasonably required for those purposes.

Some service providers may store or process information outside Australia. The location can depend on the provider and service configuration. Where applicable, we take reasonable steps in relation to overseas handling of personal information. You can contact us if you want more information about a particular service provider or processing location.

Our website may use essential cookies and similar technologies required for site functionality, security and session management. Analytics or other optional technologies may also be used where enabled. Browser settings can generally be used to manage cookies, although disabling essential cookies may affect website functionality.

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No internet or electronic storage system can be guaranteed to be completely secure.

We retain information for as long as reasonably required for the purposes for which it was collected, our project and professional record-keeping requirements, and applicable legal obligations.

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete or misleading. We may need to verify your identity before responding.

If you have a privacy question or complaint, contact us using the details below. We will review the matter and respond within a reasonable period. If a privacy law applies and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner.

We may update this Privacy Policy when our services, systems or legal obligations change. The current version will be published on this page.